This conceptual model of the considerations involved in designing successful user experiences for Web sites is the foundation for all my subsequent work in this field. It was published as a PDF diagram in 2000 and an acclaimed book in 2002.
This model documents the competencies a team must incorporate to successfully deliver Web products, based on my observation and experience. You can download it as a PDF diagram or read the companion article published in 2003.
This system for diagramming information architecture and interaction design solutions has been widely adopted since I first released it in 2000. Here you can find a detailed tutorial on how to use the system as well as downloadable shape libraries for numerous drawing applications.
This is the company I co-founded in 2001 to help advance the field of user experience. We provide consulting services; perform in-house training; host public workshops and events; and publish reports as well as free essays on user experience issues. The free email newsletter is the best way to keep up with everything we've got going on.
In addition to my writing, I do a lot of public speaking on experience design and product strategy.
The Memphis Plenary is a transcript of the closing plenary address I delivered at IA Summit 2009 in Memphis, Tenn.
ia/recon is a six-part essay on the state of the information architecture profession and community. If anything, I believe in these ideas even more strongly now than I did when the piece was first published in early 2002.
What's In a Name? (STC Design Matters, 4/2001) features my take on the difference between information architecture and information design; also included are perspectives from people like Louis Rosenfeld and Richard Saul Wurman.
All Those Opposed (New Architect, 3/2003) discusses ways to overcome common objections to user-centered design approaches.
I did diagrams and analyses of the IA for two major sites for early issues of Boxes and Arrows magazine: